FirstService Residential (RMI)

“ Too many people without parking permits are parking on Keelmans Point ave. I'm disable and sometimes its a problem. Can the problem be dealt with asap please. ” by Lori Newels

“ Would like copy of complete current HOA rules and regulations. Thank you ” by Kathleen E Brown

“ I dont understand the letter I receive in the mail address to title RETURN SERVICE REQUESTED 8804 River Pines Ct.Apt#202 - I'mthis Condo for 3 year now. renting ” by chin ratsdakhom

“ Calls to First Residential say they are NOT the property manager for Liberty at Huntington. ” by Bill Lindsay

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“ Need to install a small window in my garage. ” by Johnnie Knox

“ The Poisoned Promise of Panorama Towers: A True Account of Contaminated Water and Corporate Neglect: When I signed the lease for Panorama Towers, a 33-story luxury condo across the street from the Las Vegas Strip, I believed I was securing a safe haven—$4,900 a month for a condo that promised comfort and quality. Instead, I stepped into a silent catastrophe. Within months of moving in at age 36, my health began to unravel. My face, once healthy and unblemished my entire life, erupted into a chronic, painful rash that persisted for over two years. My dogs, too, fell ill—violent vomiting and relentless diarrhea plaguing them night after night. The only change in our lives? The water we drank, bathed in, and lived with every day in Unit [number withheld]. Determined to uncover the truth, I had the water professionally tested by a certified lab. The results were chilling: E. coli, total coliform bacteria, and a high concentration of cancer-causing chemicals—carcinogens—lurking in every drop. A ppm meter I purchased revealed the fridge water, which I’d consumed for two years and given to my dogs, registered at 570 ppm—far beyond safe levels. This wasn’t just dirty water. It was a toxic hazard, unfit to touch, drink, or even breathe near. For two years, I’d unknowingly poisoned myself and my pets, all while paying a premium to live in this supposed sanctuary. I acted swiftly, delivering the lab results—along with photos and videos—to my landlord and the Panorama Towers HOA. I expected urgency, accountability, a response. Instead, I met a wall of indifference. They didn’t test the water in my unit. They didn’t send a plumber. They didn’t warn the other residents. They did nothing, leaving me to stew in the contamination as my condition worsened. I bought a ppm meter from Amazon and began testing daily. From Monday, March 24, 2025, to Thursday, March 27, 2025, the water fluctuated by 300 ppm—a wild inconsistency that screamed danger. Only after I bombarded them with evidence—official test results, videos of professionals conducting the tests, photos of their corroded pipes, hospital records diagnosing me with MRSA on my face, and images of the scars now carved into my skin—did they finally move. But it was a farce. They flushed the water lines in my unit before their “official” test, a calculated move to mask the truth and declare the water “safe.” I know because I’d been measuring it daily, photographing every reading. They weren’t fixing a problem—they were burying it. The consequences were devastating. The contaminated water gave me MRSA, a vicious antibiotic-resistant staph infection that invaded my skin through wounds likely opened by washing in that filth. I endured two hospital stays, IV antibiotics coursing through my veins, and the emotional wreckage of watching my body deteriorate. My face bears the scars—permanent reminders of this ordeal. My dogs suffered alongside me, their gastrointestinal torment a mystery until the water’s toxicity came to light. I’d thrown out countless bags of food, blaming it for their sickness, spent hundreds on skincare and makeup to hide my ravaged face, and missed work as my health faltered—all while the landlord and HOA turned a blind eye. The landlord’s own words damn him. In a recorded phone call, he admitted he doesn’t drink the water himself. If it’s not good enough for him, why was it forced upon me? My evidence is ironclad: timestamped photos, lab reports, videos of the pipes feeding the sink where I washed my face twice daily (the same sink that tested positive for E. coli and coliform), audio of his confession, and written logs of every ignored plea. The HOA’s negligence runs deeper. They once sued the builders, citing faulty pipes, sewage issues, and missing fire blocking—critical safety failures in a 33-story tower with gas stoves. But they lacked the spine to hire an engineer for proof, settling for a minor window claim instead. They knew this building was flawed, dangerous, a ticking time bomb—and they let me live in it anyway and I am still stuck here until my lease is up. The cost is staggering. Two years and four months of rent at $4,900 a month—$137,200—plus a $4,900 security deposit, poured into a place that poisoned me. The landlord offered $10,000—one month’s rent and my deposit—to quietly leave, a bad attempt to dodge the fallout as I prepare to alert the media and every regulatory body that will listen. That sum doesn’t touch the pain: the hospital bills, the lost work, the ruined skin, the sick dogs, the betrayal. This isn’t just a complaint—it’s a demand for justice. I seek full reimbursement—every cent of rent, every dime of suffering—and personal accountability from the landlord, the hoa, and first service residential. Panorama Towers isn’t a home. It’s a hazard. And I won’t rest until the truth burns brighter than their lies. ” by Nicole B Silverberg

“ Would like complete copy of HOA Rules and Regulations ” by Pamela Dyer

“ I have a neighbor very upset about another neighbor leaving their trash cans out after being notified that they must be kept out of sight of the street. It is very unpleasant to hear that a new neighbor is purposefully leaving them where they don’t belong and causing a problem for my neighbor who has to look at them every time he looks outside. We have rules in our community and I wish everyone would follow them so we don’t have this kind of negativity in our community. I was told they were asked to put them out of sight but have continued to ignore the request to follow community standards. What can be done to solve this issue? ” by Patricia Lavender

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FirstService Residential (RMI)

First Service Residential

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